Refunds / Returns / Exchanges

Due to the nature of our products all products sold by Francesca's Formulas being made fresh, we cannot offer refunds, returns, or exchanges. All sales are final.  

We do not provide refunds or cancellations for any reason, including delays in shipping, backorders, or/once received. Should there be an error on our part, we will refund or cancel the order.

Incorrect or Broken Items - If you receive either a broken item with torn or tampered seal of shipping container or shipping mailer, or incorrect item, please contact us within 5 days of delivery with your name and order number and photos if applicable.

Lost, Stolen, Missing Package & Insufficient Addresses  

If a package is shipped correctly by Francesca's Formulas and it is lost or stolen, Francesca's Formulas is not responsible.  We use the exact address provided. 

We do not offer replacements. Please contact your local post office. We advise checking with your neighbors. It has happened many times that the neighbor was holding the missing package.

Should you have any questions, can always contact us at francescasfreshservices@gmail.com.